Table 2 List of requirements and related concerns
Requirement FR-01 | Concerns |
It allows the state of a complaint to be updated. The complaint must be registered and have the OPENED state. | Persistence |
Complaint | |
Requirement NFR-01 | Concerns |
The system should have an easy to use GUI, as any person who has access to the internet should be able to use the system. The system should have an on-line HELP to be consulted by any person that uses it. | Usability |
Requirement NFR-02 | Concerns |
The response time must not exceed 5 s. | Performance |