Table 1 A summary of interviews
Aspect | Comment |
|---|---|
An interview instrument (10 pages) | \(\bullet \) Common questions to all the interviewees and focused questions for different specialist groups |
21 interviews The length of each interview was 1.5–2 h | \(\bullet \) 33 specialists from the case organisation’s different areas at and the managerial levels |
\(\bullet \) Two researchers interviewed one or two subjects | |
\(\bullet \) One subject was interviewed in each seven interview session of architects | |
\(\bullet \) The researchers also took notes during the interview sessions | |
Recording interviews | \(\bullet \) Full recoding of interviews |
Transcription of recordings | \(\bullet \) Using a professional transcription company |
\(\bullet \) Transcribed interview data in some 20 to 30 pages for each interview | |
Identifying, classifying and storing interesting quotes in tables | \(\bullet \) Multiple researchers in quoting |
Identifying specific results and conclusions | \(\bullet \) Feedback from subjects before final results |
\(\bullet \) The experts of the company reviewed final results | |
\(\bullet \) All researchers participated in the writing final results |